March 18, 2020
Important Information for Gastro Health Patients
Due to the COVID-19 pandemic, Gastro Health is taking additional precautions to protect our patients and our staff.
Effective Wednesday March 18, 2020, Gastro Health will begin making the following operational changes in response to the COVID-19 pandemic:
Gastro Health will immediately suspend satellite clinic operations beginning March 18 through April 3, 2020. The following clinic locations will be closed during that time: Blount, Gardendale, Pell City and Prattville. Our staff will be contacting you if you have an appointment at one of these locations to reschedule for a different location or later date.
If you or anyone in your home is experiencing signs or symptoms of a respiratory illness or is running a fever, we ask that you reschedule your appointment.
If you or anyone in your household have been on a cruise or traveled to or from China, South Korea, Iceland, Iran or any European country within the last 14 days, please contact our office to reschedule your appointment.
We will only allow patients to attend appointments. We will not permit family members, etc. in the waiting room or clinic area. The only exception is for patients requiring special assistance.
If you would like to reschedule your elective/non-emergent appointment (i.e. monthly follow-ups, yearly checkups, prescription refills, etc.), please contact our office.
We may be able to grant requests to complete your visit via a Telehealth appointment if appropriate for your specific condition.
Please use the following options to contact us:
- You may access your Patient Portal and send a message to us via the Portal. The web address is: https://ganapc.mygportal.com/PP69/Account/LogOn. You will log in as the patient in order to send the message. We will respond via the Patient Portal.
- You may also call our office at 205-663-1023, 205-870-0256 or 205-838-3034
We are expecting the hospitals to begin limiting elective surgeries this week. A procedure scheduler will contact you if your procedure is cancelled.
In order to assist our community with the burden to all healthcare facilities during this time, we ask that you contact our office first for any urgent gastroenterology conditions prior to going to an emergency room or urgent care office. Those facilities will be overloaded, and we all need to try not to burden the system. We will do our best to treat your urgent need and only direct you to those locations if necessary.
Our team at Gastro Health appreciate the trust you place in us to care for your gastroenterology needs. During this unprecedented time, we appreciate your patience and understanding as we navigate through the coming weeks. We can assure you we will do our best to continue to deliver the best care possible for all our patients. We encourage you to stay informed, practice social distancing, and assist our communities in getting through this time as safely as possible.
Coronavirus (COVID-19) Information
As the coronavirus (COVID-19) outbreak continues to dominate headlines, Gastro Health has made monitoring and responding to this situation as a top priority for the health and safety of our patients and employees. At this time, the immediate health risk to the general American public is still considered low by the Centers for Disease Control and Prevention (CDC). However, because the virus is now confirmed in our state, Gastro Health is following the CDC’s recommendations to help prevent exposure and spread of the virus. Among other normal precautions, we are screening all patients for respiratory symptoms and encouraging sick employees and patients to stay home. If you believe you have been exposed to COVID-19, the CDC recommends you call your primary health care provider.
Most importantly, please protect yourself by washing your hands frequently with soap and water, covering your mouth when coughing or sneezing, and avoiding close contact with anyone who has a fever or cough. For additional information about COVID-19, please visit www.cdc.gov/coronavirus/2019-ncov .